Refund and Returns Policy

REFUND & RETURNS POLICY (PREPAID ORDERS ONLY)
Effective Date: [1-10-2026]

At U4 STUDIO , we create luxury essentials in limited quantities. Because our drops are limited and each order is prepared specifically for you, we keep a strict but fair returns and refund policy.

  1. IMPORTANT: PREPAID ORDERS ONLY
    We currently accept prepaid orders only (UPI/Card/Netbanking). No COD.
  2. NO “CHANGE OF MIND” RETURNS / EXCHANGES
    We do not accept returns or exchanges for:
  • Change of mind after placing an order
  • Wrong size selected by the customer
  • Preference issues (not liking the fit/feel after delivery)
  • Minor differences in color/print appearance due to screen settings and printing process
  • Normal tolerances in stitching/measurement (small variations are expected in apparel)

Please read the size chart carefully before ordering.

  1. CANCELLATIONS / ORDER CHANGES (VERY LIMITED WINDOW)
    Because stock is limited and orders move into processing quickly:
  • Cancellation/changes are allowed only within [24 hours] of placing the order OR before the order enters processing/shipping (whichever is earlier).
  • After this window, cancellations/changes are not possible.

If you cancel within the allowed window:

  • We will refund the order amount back to the original payment method.
  • If any non-recoverable payment processing charges are deducted from us by the payment gateway/bank, those charges may be deducted from your refund (only the actual charges, not an extra penalty).

If we cancel an order from our side (for example, quality issue or stock issue), you will receive a full refund (no deductions).

  1. WHEN YOU ARE ELIGIBLE FOR A REPLACEMENT / REFUND
    We will offer a free replacement or refund only if you receive:
    A) A defective/damaged product, OR
    B) The wrong item (wrong product/size/color) sent by us.
  2. TIME LIMIT TO RAISE A REQUEST
    To be eligible, you must contact us:
  • Within 48 hours of delivery (recommended), and
  • No later than 7 days from the delivery date.

Requests raised after 7 days will not be eligible.

  1. WHAT PROOF YOU MUST SHARE (REQUIRED)
    To process a claim, please email/WhatsApp:
  • Order ID
  • Clear unboxing video (from sealed package opening to product)
  • Photos of the issue (close-up + full product)
  • Photos of the outer packaging and shipping label

Important:
If the product/packet is damaged while opening using scissors or sharp objects, we may not be able to approve the claim unless the unboxing video clearly shows what happened.

  1. WHAT HAPPENS AFTER YOU RAISE A REQUEST
    After we receive your request and proofs, we will:
  • Acknowledge your request within 48 hours, and
  • Provide resolution within a reasonable time (replacement/refund/next steps).

Resolution options:
A) Replacement (preferred): We will replace the same item/size if available.
B) Refund: If a replacement is not possible (limited stock), we will refund the paid amount to the original payment method.

In some cases, we may request the item to be returned for inspection. Do not send anything back unless we confirm the return address and approve the return.

  1. REFUND TIMELINE
    Once a refund is approved:
  • We will initiate the refund within [8-10] business days.
  • Banks/payment providers may take additional time to credit the amount to your account.
  1. DELIVERY FAILURES / WRONG ADDRESS / REFUSAL
    Please ensure your shipping address, PIN code, and phone number are correct.

If delivery fails due to:

  • Incorrect/incomplete address,
  • Customer unavailable/unreachable,
  • Refusal to accept the package,
    then the order is not eligible for a refund. Re-shipping (if possible) will require additional shipping/handling charges.
  1. CONTACT & GRIEVANCE REDRESSAL
    Support: Contact us on Instagram
    (We aim to acknowledge complaints within 48 hours and resolve within 1 month.)